Customer service nowadays is inefficient, unscalable and expensive. Support agents have to answer the same questions every day and one question can cost up to € 10 per contact.
e-bot7 brings practical applications of deep learning and artificial intelligence to customer service and helps agents to efficiently handle support questions. The system analyzes incoming messages, sends them to the right department, and provides agents with accurate answer suggestions. Up to 50% of repetitive and recurring queries can already be automated after the integration.
With the English and German-language NLP algorithm, the AI hybrid solution and low implementation effort, e-bot7 is one of the most innovative chatbot providers in the DACH region.
Large European Telecommunication providers are already using e-bot7‘s technology as part of the external customer interaction.